000 00316nam a2200133Ia 4500
100 _aCLOW K E and KURTZ D L
020 _a8177223763
365 _cRS
365 _d1
942 _cMBABK
245 _aService Marketing
_bOperation Management and Strategy
260 _bBiztautra,S
_c2003
_aNew Delhi
300 _axii+460
999 _c8152
_d8152