000 00330nam a2200133Ia 4500
100 _aLOVELOCK C, WRITZ J and CHATTERJEE J
020 _a8177584502
365 _cRS
365 _d1
942 _cMBABK
245 _aServices Marketing People Technology strategy
260 _bPearson Education
_c2004
_aDorling.K
300 _axvi+594
999 _c7244
_d7244