000 00265nam a2200121Ia 4500
100 _aPOYNE A
365 _cRS
365 _d1
942 _cMBABK
245 _aThe Essence of Service Marketing
260 _bPrentice Hall of India
_c2000
_aNew Delhi
300 _aX+253PP
999 _c4342
_d4342