000 00278nam a2200121Ia 4500
100 _aMARTIN,D
365 _cRS
365 _d1
942 _cMBABK
245 _aTough Talking
_bHow to Handle Askward Situations
260 _buniversity press
_c1994
_aHyderabad
300 _axiii+224
999 _c29916
_d29916