000 00302nam a2200109Ia 4500
100 _aZEITHAML V A I and BITNER M J
365 _cRS
365 _d1
942 _cMBABK
245 _aServices Marketing
_bIntegrating Customer Focus Across the Form
260 _bTata McGraw - Hill publishing
_c2000
_aNew Delhi
999 _c29548
_d29548