000 00265nam a2200121Ia 4500
100 _aZEITHAML V A and BITNER M J
365 _cRS
365 _d1
942 _cMBABK
245 _aServices Marketing
260 _bTMH Pub Co. ltd
_c2003
_aNEW DELHI
300 _axx+668
999 _c29547
_d29547