000 00287nam a2200121Ia 4500
100 _aCORTWRIGHT R and OTHERS
365 _cRS
365 _d1
942 _cMBABK
245 _aThe handbook for Managing Customer Satisfacton
260 _bInfinity books
_c2001
_aNew Delhi
300 _a209PP
999 _c20896
_d20896