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Creating Customer Satisfaction Excellence by MODY SURESH M. Material type:  Text Publication details: Mumbai D L Shah Trust Availability: Items available for loan: MVJCE CENTRAL LIBRARY (1). Location(s): Call number: 658.812 54 MOD.
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Total Quality management Vol I by JURAN J M. Series: ; 1Material type: Text Publication details: Mumbai D L Shah Trust Availability: Items available for loan: MVJCE CENTRAL LIBRARY (1). Location(s): Call number: 658.568 JUM;1.
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Total Quality management Vol I by JURAN J M. Series: ; 1Material type: Text Publication details: Mumbai D L Shah Trust Availability: Items available for reference: MVJCE CENTRAL LIBRARY Not For Loan (1). : Location(s): Call number: 658.568 JUM.
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