MOHAMED H PEERU AND SAGADEVAN <br/><br/>
Customer Relationship Management  A Step by-step Approach 

 - New Delhi  VIKAS Pub House Pvt Ltd  2002 
 - XIII+224p 
<br/><br/><label>ISBN: </label>978-81-259-1205-7 
<br/><br/><label>Subjects--Topical Terms: </label><br/>MANAGEMENT
<br/><br/><label>Subjects--Facted Index Terms: </label><br/>Customer<br/>Relationship<br/>Management<br/>MANAGEMENT